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Printers > Fine Art/Photographic Printing > HELP! with IP 5.5

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AuthorSubject: HELP! with IP 5.5   [Go to Bottom of Page]
Martin M.
Posted on Sat Jun 21, 2003 1:48 PM

THANKS IN ADVANCE FOR ANY HELP OR ANY SUGGESTIONS. IT IS GREATLY APPRECIATED.

First, let me note that the fact that I am posting this is profoundly ironic. When I purchased ImagePrint two days ago I asked John Pannozzo if there any forums where I could post questions regarding ImagePrint in case I had a problem over the weekend. He referred me to a forum on Yahoo and this one, and suggested that this one might be worth the price of admission given the higher level of technical expertise.

So here I am. And ImagePrint won't work. It doesn't print at all. And it is a Saturday with no tech support available. (Ironically, Epson supplies pretty good tech support on Saturdays. The Epson profiles might not be as good -- but their sofware at least works and they have tech support on Saturdays.)

I would also note that I've read comments on this forum about the "steep learning curve" and problems with IP. Had I only known about this forum first I might not have ever purchased a $500 software package to drive a $700 printer (Epson 2200).

Here is the error message that the IP spool is reporting:

sched: Jun 21 13:41:epson2200: Total time 1 seconds
sched: Jun 21 13:41:epson2200: Sat Jun 21 13:41:21 2003
sched: Jun 21 13:41:epson2200: Finished print job d-0.
sched: Jun 21 13:41:epson2200: Job r-0 finished with error # 163

According to the ImagePrint web site error 163 is related to the connection to the computer. Hogwash. The standard Epson driver prints just fine using the same connection. (John said ImagePrint could coexist with the standard Epson drivers.)

To try to resolve this problem, I changed to a different firewire output from my computer and a different firewire cord. The Epson driver prints fine with either firewire output and either cord -- ImagePrint works none of the time with either of the options.

I uninstalled and reinstalled ImagePrint and CAREFULLY followed all of the directions including local versus network and typing in the port address that the Epson drivers use.

Finally, here is what the properties boxes for the drivers say:

The regular Epson driver is using: EP1394D3_001 (firewire connection)

Imageprint or the "Epson 2200" is using: C:\Program Files\ImagePrint\Spool\printers\Epson2200

Any suggestions or help that anyone can provide would be greatly appreciated.


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